Case Study
How Workwell North America Scaled Background Screening with Confidence
Workwell North America needed to rethink their background screening strategy to support rapid growth, evolving compliance requirements, and a high-touch client experience model.
By partnering with Asurint, Workwell North America gained a collaborative, compliance-driven partnership, gaining faster turnaround times and the ability to scale their screening program alongside their business without sacrificing candidate or client experience.
Company Profile
Workwell North America
Workwell North America is a global human capital and contingent workforce management firm. They help organizations compliantly hire, manage, and pay project-based, remote, and flexible talent across 150 markets.
Challenges
Finding a Partner for Growth
Workwell North America’s needs went beyond replacing a vendor. In the midst of rapid growth and a merger, they needed a partner who could scale with them, navigate complex compliance requirements, and still deliver a high-touch experience.
Evolving Business Needs
After 15 years with their previous screening provider, Workwell North America's needs had evolved beyond the scope of the original partnership. As a result, they needed to feel confident that making a background screening vendor change would lead to real, measurable improvements.
Scaling with Growth
As hiring demand grew alongside the merger, so did the volume and complexity of their screening needs. Workwell North America needed a partner who could scale quickly and integrate with their Applicant Tracking System (ATS), Avionté, without slowing down business operations.
Increasing Compliance Complexity
Compliance had always been a core internal focus, and evolving regulatory requirements were raising the stakes. This created a need for deeper compliance expertise and more proactive guidance.
Solution
Key Decision Drivers
Workwell North America selected Asurint based on strong alignment in values, flexibility in approach, and demonstrated capabilities to support both operational and compliance needs.
Shared Commitment to Compliance
Asurint demonstrated strong expertise in navigating complex regulatory environments and a willingness to work directly with Workwell North America’s compliance and risk teams. This ensured alignment with their evolving focus on compliance as a strategic priority.
Flexibility and Scalability
Asurint took a collaborative, problem-solving approach, acting as a true partner rather than a transactional provider. Their flexible processes allowed them to scale with high volumes, support non-standard workflows, and adapt to Workwell North America’s evolving business needs.
Client & Candidate Experience Focus
Asurint’s account management support model provided fast, reliable support, quickly addressing questions and resolving issues as they arose. Their streamlined workflows helped create a more efficient, transparent screening experience for both Workwell North America’s clients and internal teams.
Results
Driving Meaningful Business Impact
Workwell North America saw measurable performance gains following implementation, including a 0.96-day average turnaround time, with 41% of reports completed the same day. Even with the depth and complexity of their screening packages, these results reflect a more efficient, dependable process that supports both scale and accuracy.
Beyond performance metrics, the partnership drove meaningful business impact. Workwell North America strengthened their ability to manage compliance risk, reduced manual workload on internal teams, and improved visibility across the hiring process. Candidates experienced a faster, more transparent journey, while internal teams felt more confident in both the process and outcomes, setting them up to support continued growth with greater consistency and control.
“I appreciate the opportunity to build and scale our background screening processes together. This has been a critical and important time in our business, and the way Asurint has shown up has ensured we’re able to grow together.”
Ariana Lujan, SVP of Payrolling and Employer Record, Workwell North America
Conclusion
Moving Forward With Confidence
Workwell North America’s transition to Asurint marked a shift toward a more strategic, collaborative approach to background screening, one that better aligned with their growth and evolving compliance needs.
By partnering with a team that prioritizes flexibility, compliance, and working through challenges together, Workwell North America has strengthened its ability to scale operations, manage risk, and deliver the kind of high-touch hiring experience their clients expect.
At a pivotal moment in their growth, Asurint has helped Workwell North America move forward with confidence, building not just more efficient processes, but a strong foundation for long-term partnership and continued success.
Explore Background Screening Services for the Staffing Industry
“I appreciate the opportunity to build and scale our background screening processes together. This has been a critical and important time in our business, and the way Asurint has shown up has ensured we’re able to grow together.”
Ariana Lujan, SVP of Payrolling and Employer Record, Workwell North America